One tidy inbox
Email, chat, phone, social and messaging channels arrive in one workspace, with the customer’s history beside every ticket.
- Channel setup and branding
- Routing, tags and priorities
- Agent views and reply templates
Zoho Desk setup by an Authorized Zoho PartnerA help desk built around how your team supports customers
We set up Zoho Desk so every message from every channel lands in one inbox, reaches the right person and gets answered on time. AI handles the routine. Your people handle what matters.
Free consultation Tickets moved from your old system Training for your agents
Zoho Desk · Support inboxLiveNew
- Received
- Tagged
- Assigned
- Resolved
Example only. Your routing, tone and automation rules are designed with you.
100+Zoho projects delivered
20countries served
24 hrsto hear back from us
What we set up
Three foundations of a support team customers trust
Most support problems come from the same place: messages scattered across channels, answers locked in people’s heads, and no clear view of what’s working. We fix all three.
A help centre that works at 3am
A branded self-service portal where customers track tickets, search a knowledge base and get instant answers from an AI bot.
- Knowledge base structure
- Customer portal and community
- AI bot for first answers
Know how your customers feel
Live dashboards, happiness ratings and AI that flags issues early, so you fix problems before they become complaints.
- Dashboards and reports
- Customer satisfaction surveys
- Early-warning alerts
AI and people
AI where it helps, people where it matters
Zia, Zoho’s AI assistant, can answer routine questions on its own and hand over when judgement is needed. We decide with you where that line sits.
Hi, what time do you open on Saturday?We open at 9am on Saturdays. Would you like me to book you a slot? Ticket closed. No agent needed.
Best for repeat questions: opening hours, order status, password resets and how-to answers, handled instantly at any hour.
I was charged twice for my last invoice.Draft reply ready with the invoice attached. Sent to a billing agent.Sorry about that. I’ve reversed the duplicate charge.
Best for sensitive cases: Zia finds the context and drafts a reply, and a person checks it before it goes out.
How tickets flow
Structure that keeps every promise to your customer
Good support is mostly good plumbing. These four pieces make sure tickets reach the right people and deadlines are met.
Send each ticket to the best person
Tickets are routed by skill, current workload and who is available, so nothing sits in a queue waiting to be picked up.
- Routing by skill and department
- Balanced workloads across the team
- Away agents skipped automatically
Work across teams without losing context
Private notes, shared ownership and clean hand-offs let support, billing and technical teams solve one problem together.
- Internal notes customers never see
- Two teams can share one ticket
- Clear hand-offs with full history
Automate the steps, guide the resolution
Common requests follow a set path, with automatic replies, tasks and approvals at each step, so every agent handles them the same way.
- Auto-tagging and auto-replies
- Step-by-step guides for agents
- Approvals built into the flow
Set deadlines and escalate before they slip
Service level agreements (SLAs) set clear response and resolution times, and alert the right people before a deadline is missed.
- Different targets for VIP and standard customers
- Alerts before time runs out
- Reports on how often you meet them
Our process
How a Zoho Desk project works with us
A clear path from the first call to a support team that actually uses the system.
1
Map your support
We look at your channels, ticket types and response times to see where customers wait.
2
Design & set up
Channels, routing, SLAs, templates and your help centre, agreed with you before go-live.
3
Migrate & connect
We import your data, link Desk to your CRM and other tools, and test every path.
4
Train & improve
Hands-on training for agents and admins, then regular reviews to keep improving.
Connected apps
Support with the full customer picture
Agents answer better when they can see the sale, the invoice and the project behind a ticket. We connect Desk to the apps that hold that context.
Zoho CRMCustomer and deal details on every ticket
Zoho SalesIQLive chats become tickets
Zoho BooksInvoices and payments beside the ticket
Zoho ProjectsEscalate issues into tasks
Zoho AnalyticsSupport and revenue in one dashboard
Zoho FormsRequest forms that create tickets
WhatsAppMessages land in the same inbox
Zoho CreatorCustom portals built around Desk
Zoho Desk also connects with many other popular apps. For anything else, we use APIs and webhooks.
Why Krisgital
A help desk only works when it fits your team
Zoho Desk is easy to switch on and easy to set up badly. We build it around your customers, your channels and your people.
Book a MeetingWe start with your real tickets
We study what customers ask and how your team answers, then design the rules around it.
Connected to your business
Desk plugs into CRM, Books and SalesIQ, so customers never repeat themselves.
AI set up safely
We choose with you which questions AI can answer and which always go to a person.
Training and tuning
We train your team, then adjust routing, replies and SLAs as real data comes in.
What is Zoho Desk?
Zoho Desk is help desk software that brings customer messages from every channel into one organised workspace. It combines ticketing, a self-service help centre, automation, SLAs, reports and Zia, Zoho’s AI assistant.
Which channels can we support from Zoho Desk?
Email, live chat, phone, social media and messaging channels such as WhatsApp can all feed into one inbox. We set up the channels that matter to your customers.
Can AI really resolve tickets without an agent?
For routine questions, yes. Zia can answer repeat questions from start to finish and hand over to a person when judgement is needed. We decide with you which ticket types are safe to automate.
Can Zoho Desk connect to our CRM and other tools?
Yes. Zoho Desk connects with Zoho CRM, SalesIQ, Books, Projects and many other apps, so agents see customer details next to every ticket. For anything else, we use APIs and webhooks.
Can you move our old tickets and help articles across?
In most cases, yes. We can import contacts, tickets and articles from spreadsheets, a shared inbox or another help desk. We confirm what’s possible first, then clean and test the data.
Can customers track their own tickets?
Yes. Zoho Desk includes a branded help centre where customers can track tickets, search help articles and get quick answers from an AI bot.
How long does a Zoho Desk setup take?
It depends on your channels, teams and integrations. A single-team setup with email, a help centre and basic SLAs is a small project. After a short call, we give you a clear scope and estimate.
Is there a free trial?
Zoho lets you try Zoho Desk before you commit. Plans and prices change, so we’ll help you choose the plan that fits your team size and the features you need.
Free trial
Try Zoho Desk free
Sign up through Krisgital, an Authorized Zoho Partner, and explore Zoho Desk for yourself. When you’re ready, we’ll help you set it up properly.
Book a meeting
Tell us where your support team loses time
Book a free meeting with a Krisgital Zoho expert. We’ll tell you what a Zoho Desk setup would involve for your business, and what it wouldn’t.
What happens next:
- You tell us about your channels, team and ticket volume
- We contact you within one business day to book the meeting
- You receive a clear plan with steps and an estimate
Prefer email?hello@krisgitalhq.com
Thank you, we’ve got it!
A Krisgital Zoho expert will contact you within one business day to book your meeting. Keep an eye on your inbox and phone.